Frequently Asked Questions

What is Infinidisc?

Infinidisc is an archive ecosystem that delivers unprecedented levels of data protection. Unlike traditional products, Infinidisc provides high speed local disk-based storage plus remote vaulting that combines both access and preservation in one product.

How is Infinidisc implemented?

Infinidisc has two core components, the archive appliance and the remote vault. The archive appliance is a network attached storage device and once installed on the customer network can be accessed using standing networking protocols such as SMB, CIFS, NFS, FTP and HTTP. The Infinidisc appliance makes its secure connection to the customer’s private vault. Once the appliance begins receiving data, Infinidisc will begin to transparently and securely migrating data to the vault.

What is the remote vault?

The Infinidisc Vault is where we store your archived data. It's literally our secure data center and the storage system resident with in the data center. The Infinidisc data center is a SAS 70 Type II audited facility which is the highest standard a data center can receive for infrastructure, and security.

What is my data stored on?

The Infinidisc team members are archive specialists, which is why we record the customers data to tape. Yes, we said TAPE. The definition of an archive means the retention of information for long period of time. The tape we use is LTO, or Linear Tape Open, the most popular tape format in the world. Furthermore, we make two copies of your data to insure that we deliver the highest level of data protection. Tape is simply a superior product for long term archiving of data.

What if my Infinidisc Appliance gets full?

Your Infinidisc appliance can never get full. We utilize our own “Never Full” technology that manages the appliance and will always keep the appliance available for new data regardless of how much data you send to it. Imagine storing 50TB's of data in a 10TB appliance. Cool isn't it.

What is Never Full?

The Infinidisc Never Full technology is the process of data housekeeping. When your appliance nears its full physical capacity, the Infinidisc software will scan for the oldest data and begins to truncate these files leaving a small bookmark that contains all essential meta data giving the user the perception that the file is still resident on the appliance even though the actual file is now at your remote vault. If you double click the file, the Infinidisc appliance sends a request to the remote vault to bring the file back, completely transparent to the user.

I still want all my data local and a copy on the vault. Can I do that?

Yes, we have a “Persistent” setting that tells the appliance never bookmark data and only replicate files to the vault. This means that your data will always be local with two copies in your remote vault. If I choose the persistent option and my appliance gets full what do I do?  You have a couple of choices: disable persistence or add additional iSCSI expansions to your appliance.

Can I have both Never Full and Persistent at the same time?

Yes, we have customers who have different data types and want to apply different rules. The only requirement is that the different data types be stored in separate directories, then we can have on directory as Never Full and the other as Persistent.

Why tape instead of disk?

Tape is the most efficient and reliable archival technology on the market today. Disk is an expensive and poor choice for an archive platform. Simply put, why would we store your data on a product that needs to be replaced every 3-5 years?

Is Infinidisc cloud storage?

It’s funny; it appears we have been doing cloud since before the internet was the cloud. Most accurately, Infinidisc is implemented as a hybrid cloud solution or as we like to call it an archive ecosystem, but yes, it is cloud storage at a price disk-based cloud storage providers can't reach. You'll notice we don't use the term cloud very often. It can be quite confusing. Ask 10 people what the cloud means and you will get 10 different answers. In our humble opinion is that cloud storage means “a storage service and remote location to store data”

Is everything stored redundantly?

Absolutely, included in the cost of our service are two tape copies of your data which are kept in separate locations. Beyond that, most of your data is still held on disk, either on your file server, or in our disk cache at the data center. Redundancy of your data is an included part of or service, not at extra cost like it is at other storage service providers.

How is network bandwidth allocated?

The Infinidisc data center is hosted in a first class SAS70 Type II data center with virtually unlimited bandwidth. Year after year we were told that bandwidth is cheap; but it’s getting better, but it’s still not cheap. We have provisioned a significant amount of bandwidth that is available on a shared basis to all our customers. However, if you are hosting a significant amount of data with us, you will want to subscribe to dedicated bandwidth. You a free to change the amount of bandwidth you are using each month, so you may start with more while you are loading your archive and reduce it to a sustain level at a later date. Our goal is to minimize our costs so we can offer you archive storage at the absolute lowest cost. We don't want to apply data transfer charges and count gigabytes in and gigabytes out like the others. Buy what you need when you need it, grow it or reduce it as your needs change. If we are running a fairly balanced system where your file server is able to archive your new data every week and is not constantly creeping up to a full state, then you know you have the right bandwidth for your needs. Your cost for dedicated bandwidth at our end will run about $17/Mb/mo. (subject to change), the math is pretty simple. This means you can budget exactly what you are going to spend on networking, no guess work involved

How does the Bulk Load service work?

We offer a bulk load service which allows you to get much of your data to our datacenter without sending it across the network. For this service, we send you the Infinidisc file server that you purchased with your vault, and once setup at your site you fill it up with your data. We will then package the system up for shipment back to our data center where we will stand it up and push all your data to tape. The data will then be clipped off from your file server while preserving your directory/folder and file structure. Once clipped, your file server is shipped back to your site where the process will either be repeated until your data has all been moved, or if moving data is done, it will be connected to your private vault and you can start enjoying the use of your newly cost-reduction storage infrastructure for archive data.

Do you encrypt the data?

There are two ways we support encryption. All data that we move across the internet is AES-256 encrypted, so in flight its protected from prying eyes. By default, we do not store anything encrypted. If you want data encrypted on our servers and on tape, then you can enable AES-256 encryption on your Infinidisc appliance. That way, you manage the keys. We can't see the data, no one can see the data unless it is accessed through your Infinidisc appliance. Doing this protects you from sensitive data leaks, but it also limited some features of our service. Data you have stored in your vault is accessible from any web browser anywhere in the world, if you know your ID and password. If it is encrypted, you will get a jumbled mess. Likewise, our service allows you to grant access to your partners/customers/co-developers/etc., and if encrypted, the data will be useless. Just be sure you know what you want to do with
your data and think about the implications, but if you want it encrypted, you have the ability to do just that.

Can I access my data directly from my remote vault?

Yes, you can access your remote vault from the appliance GUI, or go to the Infinidisc website and log in there.

My business suffered a catastrophic event. What do I do?

All data in the remote vault is available with the right credentials from an internet browser. You can access you data from anywhere at any time. Once you’re in a position to stand up a new Infinidisc server, you simply login to your company vault, and the Infinidisc appliance will rebuild your file systems so you can immediately start accessing your data through the appliance. Data will be cached back to the appliance as you access it.

What if I cancel my vault subscription and want my data back?

For a nominal fee, we will export your tapes, put them in a box and ship them back to you. Your data is recording in an open TAR format and can be read by any standard LTO tape drive.

Is high availability offered for the Infinidisc file server?

High availability (active/passive) is available for Infinidisc appliances. You need to buy two, and there are some extra professional services required to install and configure, but once implemented, your local archive availability will be more resilient to failure

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